What Constitutes a
Complaint?
A complaint is any expression of dissatisfaction regarding our products, services, team members, or the handling of a prior issue. This may include concerns about the quality of service, regulatory matters, or any aspect where a resolution or response is expected or legally required.
How to Submit
a Complaint
If you wish to lodge a complaint, we encourage you to first contact your dedicated advisor or our client services team. You can also reach us through the following channels:
Telephone: 08 6275 0960
Email: [email protected]
Mail: C/O Compliance Officer
Exchange Tower, Level 17/2 The Esplanade, Perth WA 6000, Australia
We are committed to addressing your concerns efficiently and transparently. Every complaint is treated with the highest level of care and diligence to ensure a fair and timely resolution.